Terms and Conditions
Terms and Conditions
VINCI BULLION TERMS AND CONDITIONS
Agreement to the Terms and Conditions
These Terms and Conditions (“agreement”) apply to the Vinci Bullion website www.vincibullion.com – a property of Vinci Bullion, and all trade conducted through it. By using our website, you explicitly agree to these Terms and Conditions. The Terms and Conditions also apply to any sale orders, regardless of where they were made – placed through our website, in person, over the phone or email etc. By placing an order, you explicitly agree to these Terms and Conditions.
The Terms and Conditions is an agreement between yourself (“you”, “the customer”, “your”) and Vinci Bullion (“Vinci Bullion”, “VinciBullion”, “we”, “us”, “our”), a fully registered Singapore precious metals dealer ( PS20210002236) regulated by the Ministry of Law, Singapore, and effective from 1st August 2021.
Vinci Bullion reserves the right to make changes to these Terms and Conditions at any time. It is the customer’s responsibility to check and read through the Terms and Conditions for changes.
Vinci Bullion Accounts and Security
In order to shop on our website and place an order, you must create an account. The confidentiality of your login information and personal details on your account is solely your responsibility – you agree to keep them safe and secure. You may be held liable for any losses incurred by us due to a breach of your account security. Vinci Bullion will not be held liable for any loss as a result of your account mismanagement.
Violation of the Terms and Conditions
We reserve the right to disclose any of your information with the relevant authorities if we have determined that such disclosure is necessary to aid investigations or comply with any laws. You agree that we may also terminate or block your access to our website without prior notice, if we determine that you have violated this agreement.
If legal action is required to be taken against you, you agree to pay for all legal fees.
Purchasing from Vinci Bullion
Our prices for precious metals follow their spot price. The price of the product being ordered is locked in at the very moment the order is submitted. All orders made are binding. An order confirmation will be sent to the customers email. Payments made online must be made within 24 hours of the order submission. Failure to do so may result in your order being cancelled by us. The customer must notify us if they intend to pay via alternative methods or if they are unable to pay within the 24 hour timeframe. An invoice will be sent once payment has been received by us. We may reject payment and contact you if we feel that your payment methods are questionable.
Order cancellations made by the customer will be charged a $50 cancellation fee. In addition, we reserve the right to recover any losses due to market price changes, under our Market Loss Policy – upon cancellation of an order, you shall be liable for any price difference between the price at which the item was sold to you and the prevailing price at the time of the cancellation. An order cancellation email will be sent, with an invoice detailing any additional payments due, payable within 30 days.
We reserve the right to refuse or cancel any order made by customers who have previously failed to pay on time, as well as if unforeseen events take place in the market or supply chain, or if the order is deemed to be suspicious. We reserve the right to conduct Customer Due Diligence (CDD) or Enhanced Customer Due Diligence (ECDD) checks on our customers in compliance with the Anti-Money Laundering/Countering the Financing of Terrorism Division (“ACD”) of the Ministry of Law in Singapore, if we have doubts about the payer/payment methods. Customers whose orders have been cancelled will be notified and reimbursed.
Our bullion products are intended for investment purposes, and unless specifically stated, we make no guarantee that they are uncirculated and without blemish. Indeed, minor cosmetic defects are considered as normal bullion condition and do not affect the value of the bullion.
Our Vintage Sterling products are sold on “As is, Where is” basis once the customer has signed on the Delivery Acceptance Notice. The customer has the right to inspect and reject the product before signing the Notice and thus completing the transaction. The product’s description and additional information provided on our website is as per our best knowledge and measurements – we make no guarantees and promises on the accuracies of the product description or additional information. The customer’s acceptance of delivery constitutes to an acceptance of the condition and description of the product as described on our website.
It is possible that products ordered and stated online as “In Stock” may not be available in the inventory. In such a situation, we reserve the right to offer a replacement product in kind and the customer has the right to refuse and rescind the order for those particular unavailable products only.
A delivery fee of $50 will be charged for orders below $8,000 for silver, and $15,000 for gold. Delivery for “In Stock” items will be initiated within 3 working days upon receiving payment. If the customer makes several orders with different but similar delivery times, the items will be delivered in one delivery when all items are ready for delivery. We will always strive to deliver sold and paid-for products as quickly as reasonably possible.
Upon delivery, it is the customer’s responsibility to inspect the quality and quantity of the delivered items. Delivery will be considered as completed once the delivery acceptance form is signed. The customer must be present to sign the delivery acceptance note. The customer may be required to verify their identity by presenting their ID. In the case that the customer is not able to be present for delivery, the customer can designate another person to receive the delivery, as long as there is written proof of this arrangement signed by the customer (full name and NRIC of the designated person must be provided and the designated person must show proof of their identify upon delivery). We will not be held liable for any losses or damage or fake goods claim once delivery is completed. Delivered items cannot be rejected without good reason (damaged, incorrect product etc.). If the customer is not satisfied with the delivered product, or seriously doubts its authenticity, the customer should not accept the delivery and should not sign the delivery acceptance note. The customer can contact us to let us know why, and arrange to initiate the replacement process which will involve us inspecting/testing the product in question and then replacing it with the same or similar product if it is found to be damaged beyond normal bullion condition or fake.
VIP Guarantee Program
If we are unsure of the origin of any precious metal product, we will put it through our Vinci Investment Protection (VIP) Guarantee Program, which includes non-destructive testing methods to guarantee its authenticity. We do not accept any metals which fail our testing. If the customer is not satisfied with the delivered product, or doubts its authenticity, the customer should accept the delivery and should not sign the delivery acceptance note. The customer can contact us to lodge their claim. We will put the questioned product through our VIP testing program and in the unlikely event that it turns out to be not genuine, the product will be replaced with the same or similar product.
Failure by us to fulfil our obligations under this agreement will not be considered a breach if it is due to events beyond our control. We will do our best to mitigate the situation and carry out our obligations within reasonable effort and a reasonable timeframe. The Customer shall not make any claims for any appreciation in value of the bullion or any damages.